Refund policy
At Man Cave Superstore, we aim to provide a straightforward and transparent return and refund process. Below, we’ve outlined our policies for various scenarios. Please read this carefully to understand your options.
Circumstances for Returns
We accept returns under the following circumstances:
To Cancel an Order:
You may cancel your order at any time before it ships, completely free of charge.
Process:
Contact us immediately at support@mancavesuperstore.com or call (916)-848-0761 during business hours (Monday to Friday, 9 AM - 5 PM PST).
Outcome:
If your order hasn’t shipped, we’ll cancel it and issue a full refund.
Damaged on Arrival:
Inspect the package upon delivery and note any damage when signing for it.
Take photos of the damage, packaging, and SKU.
Process:
Email the photos and a brief description of the damage to support@mancavesuperstore.com within 24 hours of delivery.
Outcome:
If your item arrives damaged, we’ll arrange for a return, replacement, or refund. We’ll cover return shipping costs and send a replacement or process a refund based on your preference.
Faulty Manufacturing or Broken After Use:
Check the product page for warranty details specific to the item.
Process:
Contact us at support@mancavesuperstore.com with a description of the issue and, if possible, photos or videos. If the item is still within the manufacturer's warranty period, we will guide you through the warranty claim process.
Outcome:
We’ll assist in resolving the issue by either repairing, replacing, or refunding the item, depending on the manufacturer’s warranty terms.
Changed Your Mind:
If you’ve changed your mind about a non-custom item, you may return it within 30 days of delivery. The item must be in its original, unused condition and packaging.
Process:
Contact us at support@mancavesuperstore.com to initiate the return. Please ensure the item is unused and in its original packaging.
Outcome:
Once we receive and inspect the item, we’ll issue a refund, minus return shipping costs and a 20% restocking fee (if applicable). Refunds will be processed to your original payment method within 10 business days.
For an Exchange:
If you’d like to exchange an item, please contact us to discuss your options.
Process:
Contact us at support@mancavesuperstore.com to initiate the exchange. Return the original item in its original condition and packaging.
Outcome:
Once we receive the returned item, we’ll ship the replacement item. You will be responsible for return shipping costs and the shipping cost of the replacement item.
Wrong Product:
If you received the wrong product, contact us immediately with your order number, photos of the wrong product, and a description of the issue.
Process:
Return the incorrect item in its original condition and packaging.
Outcome:
We’ll arrange for the return of the incorrect item and send the correct item. We’ll also cover the return shipping costs.
Steps to Initiate a Return
Contact Us:
Email support@mancavesuperstore.com or call (916)-848-0761 during business hours (Monday to Friday, 9 AM - 5 PM PST). Provide your order number, a description of the issue, and any required documentation (e.g., photos of damage).
Return Instructions:
If your return is approved, we’ll provide instructions on how and where to send the item. Pack the item securely in its original packaging and include all accessories.
Refund or Replacement:
Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund or replacement. If approved, your refund will be processed within 10 business days, and a credit will be applied to your original payment method.
Timeframes
-
Return Period:
30 days from the date of delivery for non-custom items. -
Refund Processing Time:
Refunds will be processed within 10 business days after we receive and inspect the returned item. -
Damage Reporting:
Damaged items must be reported within 24 hours of delivery for consideration.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to:
- Damage on arrival.
- Wrong product shipped.
- Faulty manufacturing (if covered under warranty).
Warranty Information
Warranties vary by manufacturer. Please refer to individual product pages for specific warranty details.
Note: Warranty claims apply to damages that occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, it does not qualify as a warranty claim.
Contact Us
For any questions or concerns about our return and refund policy, please contact us:
- Email: support@mancavesuperstore.com
- Phone: (916)-848-0761
- Business Hours: Monday to Friday, 9 AM - 5 PM PST