Do You Offer Free Shipping?
Yes! Every order ships for free—no minimum purchase required. Currently, we only ship within the U.S.
When Will I Receive My Order?
Most items ship within 2-5 business days. Once shipped, you can expect delivery within 5-15 business days, depending on your location and the shipping method selected.
Can I Cancel My Order?
Absolutely! You can cancel your order anytime before it ships from the manufacturer’s warehouse—completely free of charge. Just reach out to us at support@mancavesuperstore.com, and we’ll handle the rest.
What If My Item Arrives Damaged?
If your item arrives damaged, here’s what to do:
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Inspect the package upon delivery.
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Take clear photos of the item and packaging.
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Email us at support@mancavesuperstore.com with the pictures.
We’ll quickly arrange a replacement or refund for you.
What’s Covered Under Warranty?
Warranties vary by manufacturer. Please refer to the product page for specific warranty details. If your item is faulty or breaks after use, contact us at support@mancavesuperstore.com with a description of the issue and, if possible, photos or videos. We’ll work with the manufacturer to resolve the issue, which may include repair, replacement, or refund.
Can I Return an Item?
Yes, you may return non-custom items within 30 days of delivery, provided they are in their original condition and packaging. Contact us at support@mancavesuperstore.com to initiate a return. Please note that return shipping costs and a 20% restocking fee may apply.
Can I Exchange an Item?
Yes, you may exchange an item if you’d like a different product. Contact us at support@mancavesuperstore.com to initiate the exchange. You are responsible for return and replacement shipping costs.
What If I Receive the Wrong Product?
If you receive the wrong product, contact us at support@mancavesuperstore.com with your order number, photos of the wrong product, and a description of the issue. We’ll arrange for a return and send the correct item at no additional cost to you.
When Will I Receive My Tracking Information?
We aim to provide tracking details within 24 hours of your order leaving the warehouse. If you have not received your tracking information within 6 business days of your order, feel free to reach out to support@mancavesuperstore.com, and we’ll do our best to get it to you ASAP.
How Do I Place an Order?
You have a few easy options:
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Online: Add your product to the cart and complete checkout.
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By Phone or Text: Call or text (916) 848-0761, and we’ll assist you. Once your order is processed, you’ll receive an instant order confirmation.
What Payment Methods Do You Accept?
We accept:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
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Shop Pay
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Diners Club
Do You Have a Showroom?
Unfortunately, we do not currently have a physical showroom. However, our detailed website and friendly team are here to help you make the right purchase decision! By operating exclusively online, we’re able to keep costs low and offer competitive prices—passing the savings on to you. If you have any questions, don’t hesitate to reach out!
Do You Offer Payment Installments?
Yes, we offer installment payments through Shop Pay.
Have Any Other Questions?
We’re here to help! Reach us through:
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Email: support@mancavesuperstore.com
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Call/Text: (916) 848-0761
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Contact Form: Available on our website. Check our footer for business hours—we look forward to assisting you!