Order Confirmation
Once you place your order, you'll receive an order confirmation email. This confirms we've received your order and pre-authorized your payment. We’ll reach out to our suppliers to ensure your items are in stock. If anything is unavailable, we’ll cancel the pre-authorization and notify you. If available, we’ll process your payment and prepare your order for shipment.
Order Shipment
Orders in stock will ship within 5 business days. You'll receive tracking information within 24 hours of your order leaving the warehouse. If you don't receive tracking details within 6 business days, feel free to contact us at support@mancavesuperstore.com.
Shipping to the US only: We deliver to the contiguous United States.
Shipping Times
Shipping times are estimated and not guaranteed. Orders typically ship within 5 business days. Once shipped, delivery usually takes 5-15 business days depending on location. If your order hasn’t arrived within the expected timeframe, please allow an additional 3 business days before contacting us.
Shipping Options
All orders include free curbside delivery, which typically takes 5-15 business days from shipment.
Tracking Your Order
You’ll receive a notification email with tracking details once your order ships. Note that we don’t use specific shipping companies—transportation is handled directly by the supplier.
For any tracking inquiries, feel free to contact our support team.
Order Modifications and Cancellations
Orders placed on weekends will be processed on the next business day. You can cancel your order completely free of charge before it ships from the manufacturer’s warehouse. If you wish to modify or cancel an order, please reach out to our customer service via our Contact Page.
Damaged on Arrival
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Inspection: Please inspect your order upon delivery.
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Report Damage: If you find any damage, contact us immediately with a description and, if possible, photos.
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Resolution: We’ll arrange for a return, replacement, or refund based on your preference.
Delays
Orders may be delayed due to factors beyond our control. If your package hasn’t arrived within the expected timeframe, please allow 3 additional business days for delivery. If it still hasn’t arrived after that, please reach out to us.
Contact Us
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Email: support@mancavesuperstore.com
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Phone: (916)-848-0761
Company Details
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Business Hours: Monday to Friday, 9 AM - 5PM PST