Shipping & Delivery
- Do You Offer Free Shipping?
Yes! Every order ships for free—no minimum purchase required. Currently, we only ship within the U.S. - When Will I Receive My Order?
Most items ship within 2-5 business days. Once shipped, you can expect delivery within 5-15 business days, depending on your location. - When Will I Receive My Tracking Information?
We aim to provide tracking details within 24 hours of your order leaving the warehouse. If you haven’t received tracking information within 6 business days, contact us at support@mancavesuperstore.com.
Returns & Refunds
- Can I Cancel My Order?
Absolutely! You can cancel your order anytime before it ships—completely free of charge. Contact us at support@mancavesuperstore.com for assistance. - What If My Item Arrives Damaged?
If your item arrives damaged, inspect the package, take photos, and email us at support@mancavesuperstore.com within 24 hours. We’ll arrange a return, replacement, or refund. - Can I Return an Item?
Yes, you may return non-custom items within 30 days of delivery, provided they are in their original condition and packaging. Contact us at support@mancavesuperstore.com to initiate a return. Please note that return shipping costs and a 20% restocking fee may apply. - Can I Exchange an Item?
Yes, you may exchange an item if you’d like a different product. Contact us at support@mancavesuperstore.com to initiate the exchange. You are responsible for return and replacement shipping costs. - What If I Receive the Wrong Product?
If you receive the wrong product, contact us at support@mancavesuperstore.com with your order number, photos of the wrong product, and a description of the issue. We’ll arrange for a return and send the correct item at no additional cost to you.
Warranty & Support
- What’s Covered Under Warranty?
Warranties vary by manufacturer. Please refer to the product page for specific warranty details. If your item is faulty or breaks after use, contact us at support@mancavesuperstore.com with a description of the issue and, if possible, photos or videos. We’ll work with the manufacturer to resolve the issue, which may include repair, replacement, or refund. - Have Any Other Questions?
We’re here to help! Reach us through email at support@mancavesuperstore.com or call/text (916) 848-0761 during business hours (Monday to Friday, 9 AM - 5 PM PST).
Ordering & Payments
- How Do I Place an Order?
You can place an order online by adding products to your cart and completing checkout. Alternatively, call or text (916) 848-0761, and we’ll assist you. - What Payment Methods Do You Accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and Diners Club. - Do You Offer Payment Installments?
Yes, we offer installment payments through Shop Pay.
Showroom
- Do You Have a Showroom?
Unfortunately, we do not currently have a physical showroom. However, our detailed website and friendly team are here to help you make the right purchase decision!